What is your shipping policy?

We ship within the Continental United States and Canada via USPS or FedEx for a fee that is dependent upon order weight and shipping speed. We offer both rush and standard shipping options. This fee is determined at the time of checkout. If you are local to the Cincinnati/Northern Kentucky area, you can also select pick up as an option. You will receive an email with pick up instructions when your order is ready for pick up.
 

How does Customization pricing work?

If you would like to customize any item with name, number or really anything you choose, there is a flat additional fee of $5.00 per item for up to 2 lines. Additional fees apply for longer customization. For example name and number would be $5. However if you wanted a multiline quote, it will be $5 for the first two lines and an additional $2 per line after that.
 

what is your Return Policy

You may return any unworn merchandise within 30 days of purchase for a full refund or exchange. If you exchange for a product that costs more you will be responsible for the difference. If you exchange for a product that costs less, you will be refunded the difference. You will be responsible for return shipping, however if you are exchanging we will cover the cost to ship your replacement order. For local customers we can arrange an in person exchange. You must call or email us to start the return process.
 

What sizes do you offer?

We offer infant/toddler, youth, adult men’s/unisex and adult women sizes.

Infant - 0-24 Months
Toddler - 2T-7
Youth - YXS - YXL
Adult Men - S - 3XL
Adult Women - XS - 3XL

Some sizes may require longer processing time, increase in price and may not be available in all styles.
 

Are there Special Care instructions?

  1. Do not dry clean. This apparel should never be dry cleaned. The harsh temperature and chemicals that are used during dry clean just do not mix well with the materials used to make your merchandise.

  2. Wash and dry garments inside out. By turning the apparel inside out, you’re giving the garment a layer of protection during the wash. While washing and drying clothes, they’re rubbing up against each other and that abrasion during washing can cause your vinyl to peel prematurely.

  3. Choose cold or warm water temperature settings for the wash. You don’t want your water temperature to exceed 178 degrees Fahrenheit. High temperatures can weaken the adhesive on the vinyl which can cause the vinyl to peel or crack.

  4. Use mild detergent. Detergents that are “green” can be too harsh for the adhesive on garment. You should also avoid bleach and fabric softeners in order to make the vinyl last as long as possible.

  5. Dry on a low/tumble setting or hang dry. Just like when washing, you won’t want to dry your apparel on high heat. If you stick with tumble dry or low heat, you should be good to go. If possible, you can hang dry your garments for best results. Hang drying will minimize any wrinkles you see in the vinyl after washing.

  6. Do not iron directly on a heat transfer design. The high heat on the vinyl will melt the vinyl and or burn the adhesive. Regardless, ironing directly on vinyl is a great way to ruin a shirt. If you must iron the shirt, make sure to turn the shirt inside out, use low heat and place a dish towel or cloth over the vinyl.


 

When can I expect to receive my order?

Please allow up to 2 weeks to receive your order, however we will communicate your estimated delivery date shortly after we receive your order. Please note, production will be unavailable during December 22 - 27, 2019.